We have taken extra precautions to make sure that you feel safe and secure during your visit to the clinic including extending all the appointments to ease conjestion in out waiting. The use of medical grade PPE, portable screens, pre-appointment covid screening and a handwashing station at the door. This is on top of all of our usual hygiene measures that you would expect to find in a healthcare clinic.
We have compiled some of our more frequently asked questions below but please do ask if you have any questions at all and we are all happy to help.
I’ve not got anything too complicated so is it ok to come in?
Yes! we are here for all kinds of foot issues. We have changed how we are booking to make sure that we can see people quickly so there is no need to worry that someone else’s feet may need seen more than yours.
We aren’t supposed to be meeting people from other households indoors so does this mean I can’t come to see you?
Podiatry is a medical treatment and the current restrictions are around socialising so these do not affect your healthcare appointments. Delaying treatment can result in more problems developing.
I usually see the NHS but can’t at the moment, is it ok if I come to see you once?
Of course you can. Our NHS colleagues were mainly redeployed as District Nurses while they were on a “Critical Care” setting and as such were not able to see everyone that they would normally be able to. We can treat you for as long as you need without issue. Many of our patients see both us and the NHS as needed.
Can I have someone in my appointment with me?
In certain cases, yes you can. If someone is from your household or bubble, if they are your carer or if you are under 16 and require a parent then you can have someone with you. It’s always helpful for us to know that you will be bringing someone else with you too so please let us know in advance if you can. If you are a child or have a Welfare Guardian then we already know that you will be coming with someone.
Is it ok to use your waiting room?
Unfortunately not. We have carefully scheduled our appointments to make sure that our patients are not crossing over in the reception area or corridors. We wouldn’t deny you a seat if you are unable to stand for example but we have to be cautious so please make sure that you arrive at your appointment time and not early. Thank you for your understanding and we appreciate your patience.
Can I pay by cash?
Of course you can. The national advice is to pay by card wherever possible and the contactless limit has been raised to £45 but we will still accept cash.
What kind of PPE are your staff wearing?
We are following the advice from Health Protection Scotland for healthcare workers and as such our Podiatrists are wearing medical grade masks and eye protection as well as the usual apron and gloves. We have also utilised portable screens during your foot treatment. Our receptionists have a fixed perspex shield on the desk so they do not currently have to wear a mask but would if they left the desk area. Please make sure you observe social distancing where you can and use the markers on the floor in reception too.
I’ve been shielding as I’m high risk, is it ok for me to see you?
Yes you can. Those in the Shielded category were able to have medical treatment throughout lockdown too as per the Chief Medical Officer’s advice. We treat all of our patients as if they were shielded and follow strict infection control protocols including extra hygiene measures in our reception and bathroom areas.
I have a medical condition which means I may need to use your toilet. Is this still ok?
Of course you can. Our bathroom is disinfected after every use and there are cleaning supplies on hand for you to use for your comfort too.